NOTICE OF OBLIGATIONS FOR A VALID WARRANTY / COMPLAINT CLAIM

In accordance with Article 2.4 of the General Terms of Business of MR Engines global d.o.o. (the Service Provider), acceptance of any complaint regarding services rendered is conditional upon strict observance of the obligations laid down in that Article and of the additional obligations set out in this notice.

When filing a claim you must attach the evidence listed below, proving that each obligation has been met.

OBLIGATIONS THAT CONDITION THE RIGHT TO A COMPLAINT

(to be fulfilled by the mechanic / customer) Before the engine is installed in the vehicle:

Clean the intercooler, air-filter housing, intake pipes and intake manifold. Faulty parts must be replaced.
Requires evidence
Photo(s) of the cleaned parts, and if replacement was necessary, invoice for the new part and a mechanic's confirmation of replacement.
Inspect / overhaul the turbocharger and replace the oil feed and return lines.
Requires evidence
Invoice / report / certificate issued by an authorised Turbo or Bosch service centre.
Inspect / overhaul the high-pressure fuel pump and the injectors.
Requires evidence
Invoice / report / certificate issued by an authorised Turbo or Bosch service centre.
Inspect / clean the DPF unit.
Requires evidence
Invoice / report / certificate from the mechanic.
Inspect / clean the catalytic converter.
Requires evidence
Invoice / report / certificate from the mechanic.
Inspect / clean the fuel tank.
Recommended
Invoice / report / certificate from the mechanic.
Inspect / replace the radiator, thermostat, cabin-heater core, expansion tank and all pipes / hoses in the cooling system.
Recommended
Invoice / report / certificate from the mechanic.
Inspect the viscous fan clutch (where fitted).
Recommended
Invoice / report / certificate from the mechanic.
Replace the oil cooler.
Requires evidence
Invoice.
Inspect / replace the crankcase breather / oil-vapor separator.
Recommended
Invoice / report.
The ECU software must remain in its original factory state (no "chip-tuning").
Recommended
The vehicle's wiring harness must remain in factory condition.
Recommended
Inspect / replace the dual-mass flywheel to prevent vibration and crankshaft damage.
Requires evidence
Invoice / report / certificate from the mechanic.
Use the prescribed coolant and bleed the cooling system correctly.
Recommended
Build oil pressure before first start-up, measuring with a gauge while injectors or glow-plugs are removed.
Requires evidence
Video showing initial oil-pressure reading.
Engine installation must be carried out by a qualified professional.
Recommended
Completed service booklet or signed statement by the installing professional.
Perform the first service at 1000 km.
Requires evidence
Invoice / report / certificate from the mechanic.
Handle and operate the engine diligently and in accordance with the manufacturer's instructions.
Recommended

Important Legal Notice

In the event of any engine malfunction, you must immediately inform both the mechanic and the Service Provider and follow their instructions.

Failure to comply with the above obligations, or to supply the required evidence, releases MR Engines from liability for conformity of services or goods and entitles the company to reject the complaint as unfounded, in accordance with Article 2.4 of the General Terms of Business.

Submit Your Evidence

Please send all required documents, photos, videos, and certificates to our warranty department:

warranty@mrgroup.rs